Position: Call Center Agent – ZMall Delivery
We are looking for a friendly, customer focused Call Center Agent to join the ZMall Delivery team. The successful candidate will handle customer inquiries, assist with orders, coordinate with drivers and restaurants, resolve complaints, and ensure a smooth customer experience.
Key Responsibilities:
Handle incoming and outgoing customer calls.
Assist customers with placing and tracking orders.
Respond to customer inquiries and complaints.
Coordinate with drivers, restaurants, and the operations team.
Follow up on delayed, cancelled, or unsuccessful orders.
Maintain excellent customer service and satisfaction.
Requirements:
Good verbal communication skills.
Customer service-oriented and problem-solving skills.
Ability to work under pressure.
Basic computer skills.
Previous call center experience is an advantage.
Join ZMall and become part of a growing team dedicated to delivering better customer experiences!
